Recording calls

This feature enables call recording of all your telephone numbers associated to your account. The recordings are in WAV format and are stored for 30 days.

How do I configure the feature?

The following procedure describes how to configure call recording at the bot level.

1. In the Navigation pane, select Bot connections.

   

    

2. Click Edit on the bot connection for which you want to enable call recording.

   

3. Click the Features tab.

   

4. Under the 'Select features for your bot connection' section, click one of the following toggle switches to turn on the required Call Recording feature:

• Record all calls (Automatic recording): All the calls made with the bot are automatically recorded for the whole duration of the calls. This feature behaves exactly as the Automatic call recording feature for enterprises.

• Controlled by bot (Bot-controlled recording): Call recording is only done when the bot sends a specific event. The bot can also stop the recording at any time.

  If you enable call recording for a routing rule that includes a bot see (Adding a Routing Rule), it overrides all the call recording settings that you configured for the specific bot described in this section.

5. Click Update.

Downloading and playing call recordings

The following procedure describes how you can download and play the recorded call.

1. In the Navigation pane, select Call History.

2. In the call table, select the recorded call that you want to download and play. For details, see Call Recording.